The flight status can be queried as well as information

Either he is shown a rebooking that has already been made automatically or he selects a new flight to his destination from the alternatives offered.com/bot or austrian. Facebook Messenger can also be used without a Facebook profile using your own mobile phone number. If the digital assistants do not know what to do, the chat can be forwarded directly to a service centre employee. In the future, they should also provide specific answers on free baggage allowances, the whereabouts of baggage or push notifications in the event of delays, cancellations or gate changes. The dialogue language is English. The Bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) - based on the names of the first female flight attendants of each of the three airlines - are available to customers around the clock every day. The bots are constantly being developed and will also be made available on other channels such as airline apps, airline websites or other messenger services such as Whatsapp. This is intended to increase customer satisfaction.

The flight status can be queried as well as information about delayed or cancelled flights. If this is already present on the smartphone, it is sufficient to enter lh.The chatbots can be used by all Lufthansa, SWISS and Austrian Airlines customers.Lufthansa Group passengers often have similar questions: Is my flight on time? What gate does my plane leave from? And how heavy can my hand luggage be? In order to be able to answer these and many other questions quickly, passengers now have access to a digital assistant in addition to the familiar customer services such as lufthansa.com/bot in the browser. Simple questions can thus be answered quickly.Self-services will play an increasingly important role in the future.. If a flight is cancelled or the customer misses his connecting flight, the passenger can use the chatbots to make their own one way vision rebookings. The chatbots of the Lufthansa Groups network airlines are the first bots in the world to enable rebooking. The new digital customer service complements the existing service. In addition, the service centres are to be relieved so that they can concentrate on customer inquiries that the bots cannot answer. In addition to automated solutions, Lufthansa, SWISS and Austrian Airlines will continue to be personally accessible to their customers via their service staff.com, the Lufthansa App and the Customer Service App.com/bot, swiss.To start the dialogue with one of the digital helpers, the customer only needs the Facebook Messenger